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APA FORMAT 3rd PERSON WRITING. Maximum of 8 pages, not including title page, references, or appendices. APA format is required. Use personal communication citations to document where you use content from any conversation or interviews. APA personal communication citations are the ONLY citations that are not included in the References section. Personal communication citations, according to Freel (personal communication, June 28, 2022) are formatted like that in the sentence or like this at the end of the sentence (T. Freeman, personal communication, June 28, 2022).
Include a minimum of 5 academic and/or professional references. Use supporting research to integrate, substantiate, critique or compare your content with the virtual panel.
There’s no doubt that the COVID-19 pandemic put a strain on healthcare operations and delivery. In some ways, the pandemic changed how healthcare was and is delivered throughout the world, and will continue to be delivered. We will be seeing operational changes stemming from COVID for years to come. Healthcare operations managers had to adapt to immediate and disruptive changes to processes and examine alternatives to continued care delivery and services.
Your organization, all healthcare organizations, had to adapt in order to best serve its patients and communities. This week, three experts in healthcare administration and operations discuss how a crisis like COVID necessitated changes to service lines, policies, logistics, supply chains, technology, intake, patient outcomes, and other organizational outcomes in their organizations.
Discuss what changes, initiatives and implementations leaders made in your healthcare organization (MIAMI HAND CENTER; ORTHOPEDIC SURGICAL CENTER) that fundamentally changed operations management. Has your organization experienced similar consequences of COVID such as those discussed by the expert panel? What long-term (3, 5, or 10 years) operational changes will affect how care or services are provided within your organization?
During the COVID epidemic, healthcare administrators needed to “bring the hospital to the patient”. Mechanisms for delivering care, staffing, business processes and other facets of healthcare operations had to operate differently during the crisis. No doubt that we will be feeling the impact of the pandemic for many years to come. We have learned throughout the ordeal that operations managers need to bend in the wind when unexpected catastrophes or crises affect fundamental operational processes.
Change is expected, but in 2020, change came in the form of massive changes to how healthcare organizations deliver care and services. Our culminating week will address how healthcare operations managers respond to change and crises that affect your organization. Your interview with an operations manager in your respective organization should enlighten you to the competencies and skills necessary to lead during these types of situations.
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